
Kate*, a copywriter and marketing professional, moved to Chicago three years ago with a promising job lined up. She was hired as a marketing manager at a small consulting firm, and was excited to expand her skills in a role where she was promised she’d be able to “wear a lot of hats.”
Yet when Kate arrived on the job, it was nothing like she’d expected — and she eventually realized she’d been the victim of a “bait and switch” job offer.
“The job, I was told, would consist of proofreading and writing copy for marketing materials as well as some design work — they even asked me to bring in a portfolio of writing and design samples,” Kate says. “They happened to mention that there might also be ‘you know, a little bit of administrative work, but that’s to be expected at every office.’ Um, not so much…”
Turns out, Kate’s job consisted of all administrative work. “I was basically a glorified secretary,” she says. “Not that there’s anything wrong with that — it’s just that that’s not the job I applied for and it’s not the job they had me believe I would have during the interview process. My major ‘writing’ responsibility turned out to be creating envelope labels for the proposals we sent out.”
Frustrated, Kate stayed on at the job, hoping it would get better, and that it would eventually take the shape of what was promised when she’d interviewed — but she has no such luck. “It took months before I was even given a proposal to proofread, and even longer than that before I was trusted to contribute any copy to the proposals. I’m still baffled as to why they insisted I bring in writing and design samples. Or why the job advertisement called for someone with ‘at least five years of experience’ in a marketing role — this was clearly an entry-level position. (A high school intern could’ve easily done my job.) The only ‘design’ I ever did there was to help manually reformat our proposal templates — in Microsoft Word.”
It took about a year for Kate to realize that the job was never going to be what she’d hoped it would, and she left for another company, where she has been ever since. Yet she still feels slighted by the company that wasted a year of her professional life. Looking back, Kate says there were some reasons she believed her job turned out to be totally different than expected, though.
“I think part of the reason for the ‘confusion’ over my job was that I don’t think the company really had a clear idea of what it was hiring for — they knew they needed people, they just weren’t sure for what. I think they also knew it was a menial (and humiliating for someone at my age and experience level) position, so they oversold it. Another major thing, though, was that this company’s culture was based on fear. And my manager was so afraid to give me any responsibility lest I make a tiny mistake that would reflect badly on her, that she ended up micromanaging me — and ultimately putting more work on herself.”
Though Kate’s job was nothing like what she imagined, many employees find that, to some degree, the job they end up doing is not the one they’d anticipated when they accepted their job offer. This tough situation then leaves workers with the difficult decision of whether to stick out job duties they weren’t expecting, or call it quits.
Below are three tips on making that decision from Tina Chen, Vice President at Carlisle Staffing, an Illinois recruiting firm.
1. Determine how different the job is – Then decide whether or not you would be able to adapt to the new responsibilities. For example, says Chen, “If you interviewed for an administrative position and end up in a sales position — that might be too big of a difference to overcome. However, if you interviewed for an account manager position and are now being asked to up sell while interacting with clients, this is just additional responsibility that may be easy to handle and not too far of a stretch.”
2. Ask yourself if the role will be beneficial to your career — While it can be daunting taking on responsibilities you weren’t prepared for, if the job can be a stepping stone in your career path, consider sticking it out. Ask yourself if you can gain experience that you otherwise may not have had to chance to learn, or if the new position will broaden your horizons to other opportunities in the future, Chen says.
3. Square pegs don’t fit into round holes — Don’t force a job that’s just a bad fit. If you signed up for A and found yourself with Z, it’s okay to admit that it’s just not working out. Thank your employer for the opportunity and move on. “Don’t try to fit a square peg into a round hole because it’ll end up being counter-productive for all parties involved,” Chen says.
* Name has been changed to protect privacy
Kaitlin Madden is a writer and blogger for CareerBuilder.com and its job blog, The Work Buzz. She researches and writes about job search strategy, career management, hiring trends and workplace issues. Follow @CBForJobSeekers on Twitter.

August 17th, 2010 at 1:12 pm
This was an awesome read and so true. I was quite shocked to have been given a management title; only to find out later that it was merely a staff position. When I questioned the title, I infuriated management and was later terminated. The job was reposted at a staff level.
August 17th, 2010 at 2:28 pm
Great Article!!!! Loads of valuable info and tips!!! Thanks
August 17th, 2010 at 10:22 pm
Some bait and switch offers turn out to be not only wrong, but illegal. Let me give you an example:
A company advertised: Assistant manager at the Thrift Store. $9.50 + per hour DOE.
Then the company hired someone with 5 years experience working in a gas station/retail convenience store and another 3 years working as a manager in a lumber yard. The person’s last job paid $9.00 per hour.
Meanwhile the Human Relations board meeting had met and decided that the person did not have any experience in a thrift store, and they decided to pay this person they had hired already only minimum wage.
They sent the person a pay check, with all their hours paid at minimum wage.
Problem – they advertised the position at $9.50 plus, not minimum wage. It was illegal not to pay this person what was advertised and discussed in the interview process. The Human Resource board had made an illegal decision and even though they had to change the decision and give the employee a check for the difference, that employee could have demanded a very large severance check and walked away, hired an attorney and they would have won! The company would have been required to pay for the emotional stress, attorneys fees, possibly court fees, etc. far beyond the little amount that they argued about in the Human Relations Board meeting.
August 18th, 2010 at 2:55 am
I believe this frequently happens because HR dosen’t know what the job intails befor placing the ad.
August 19th, 2010 at 12:10 pm
Thanks for the article. In my experience, HR is process-driven and usually does not know what the job actually requires. Ref to Chuck Cunningham’s observations above, I have learned that many Co. managers have many roles and simply may not be aware that their actions may be illegal, thus full employment for lawyers.